Privacy Policy

1. Introduction

At Continuata, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our digital content distribution platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, organization details
• Payment Information: Billing address and payment method (processed securely through Stripe)
• Content Data: Files, metadata, and descriptions you upload to our platform
• Support Communications: Messages and attachments when you contact our support team

2.2 Information We Automatically Collect

• Usage Data: Download statistics, bandwidth usage, feature usage patterns
• Technical Data: IP addresses, browser type, device information, operating system
• Log Data: Server logs, error reports, API request logs
• Analytics Data: Anonymized usage patterns to improve our service

2.3 Information from Third Parties

• Payment Processors: Transaction data from Stripe for billing purposes
• Authentication Services: If you use social login features
• Integration Partners: Data from connected services with your consent

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To operate and maintain our platform, process downloads, and manage your account
• Content Delivery: To store, process, and distribute your uploaded content to authorized users
• Security: To verify file integrity using SHA-256 checksums and detect unauthorized access
• Billing: To process payments and manage subscription services
• Communication: To send service updates, security alerts, and respond to support requests
• Improvement: To analyze usage patterns and improve our service performance
• Compliance: To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our platform (Cloudflare, Stripe)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly authorize us to share your information

5. Data Security

We implement comprehensive security measures to protect your data:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Hosted on Cloudflare's secure edge network
• Monitoring: 24/7 security monitoring and incident response
• Regular Audits: Security assessments and vulnerability testing
• Data Integrity: SHA-256 checksums for all stored content

6. Data Retention

We retain your information for the following periods:

• Account Data: Until you delete your account or request deletion
• Content Files: As long as your account is active or as required by your subscription
• Usage Logs: Up to 2 years for security and analytics purposes
• Payment Data: As required by tax and financial regulations (typically 7 years)
• Support Communications: Up to 3 years for service improvement

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Restriction: Request limitation of processing of your personal data
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@continuata.com.

8. International Data Transfers

Our services are hosted on Cloudflare's global network, which may involve transferring your data across international borders. We ensure appropriate safeguards are in place for all international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for service functionality and security
• Authentication: To maintain your logged-in session
• Preferences: To remember your settings and preferences
• Analytics: To understand how our service is used (with your consent)

You can control cookie preferences through your browser settings.

10. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our service. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: