Contact Us

Have questions about Continuata? We're here to help you get the most out of our platform.

Email Support

General Support
support@continuata.com
Enterprise Sales
sales@continuata.com
Security Issues
security@continuata.com

Response Times

General Support24-48 hours
Technical Issues4-8 hours
Enterprise Customers2-4 hours
Security Reports1 hour

Business hours: 9 AM - 6 PM PST, Mon-Fri

Frequently Asked Questions

How do I integrate Continuata with my existing store?

We support direct integrations with Shopify, WooCommerce, and custom API implementations.

Check our integration documentation for step-by-step guides.

What file types and sizes are supported?
Continuata supports any file type with individual files up to 5GB and total products up to your storage plan limit. Common formats include WAV, FLAC, ZIP, VST plugins, and software installers.
Do my customers need to install anything?

No! Downloads work directly in modern browsers (Chrome, Edge) without any installation.

For Safari/Firefox users, we provide an optional lightweight Bridge app for the best experience.

What happens if a download is interrupted?
Downloads automatically resume from where they left off. Our chunked download system remembers progress and only downloads the missing pieces, even after browser restarts.
Is there a free trial or plan?
Yes! Our free plan includes 10GB storage and 100GB monthly delivery. Perfect for testing and small-scale distribution. No credit card required to start.
How secure is the platform?
We use SHA-256 cryptographic verification for all files, TLS 1.3 encryption, time-limited signed URLs, and host everything on Cloudflare's secure global network with SOC 2 compliance.

Office Information

Continuata Services Ltd.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom